At Knivee.com, we want you to be completely satisfied with your purchase. If you are not entirely happy, we offer a hassle-free return process.
- Return Window
You have 30 days from the date of purchase to return an item for a refund or exchange. - Eligibility Requirements
- Items must be unused and in the same condition that you received them.
- Items must be in their original packaging with all included components.
- Proof of purchase (such as an order confirmation or receipt) is required for all returns.
- Non-Returnable Items
Certain types of items may not be eligible for return, including:- Perishable goods
- Gift cards
- Final sale or clearance items
- Return Process
- Step 1: Contact our Customer Support team at contact@knivee.com within 30 days of your purchase to initiate a return. Please include your order number and reason for return.
- Step 2: We will provide you with return instructions and a return shipping address.
- Step 3: Pack your items securely and use a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part.
- Refunds
- Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds are applied to your original payment method.
- Please note that original shipping charges are non-refundable unless the item was defective or incorrectly sent.
- Exchanges
- If you would like to exchange an item, please contact us within 30 days of your purchase to confirm item availability.
- For exchanges, customers are responsible for shipping costs on the return, but we cover the cost of sending the replacement.
- Late or Missing Refunds
- If you haven’t received your refund within the specified timeframe, please check with your bank or credit card company, as processing times may vary.
- If you still have not received your refund, contact us at contact@knivee.com.